Introduction

Our skills structure and prevailing conditions permit accessibility to a full range of technical resources to resolve the clients’ needs; they also provide for a growth path and resource base for the on-going development of our staff, particularly our engineers.

VNS has knowledgeable, trained engineers to support our clients’ various computer networking requirements- ranging from Partnered IT infrastructures to ad-hoc services work.

By adhering to prevailing international standards and keeping abreast of emerging technologies Vision Network Solutions endeavours to certify their staff in product sets dictated by international trends.

This approach, coupled with our long-established tradition of partnering only world-renowned suppliers, enables us to justly create confidence in the mind of the customer that he is being guided toward - and ultimately will receive, the best and most cost effective top-technology solution to any particular computer networking problem.

Vision Network Solutions offer servicepackages primarily in four key areas:

  Technical Support

Whether you adopt a selective out-tasking approach or have a total out-sourcing requirement, our technical services can be packaged to provide a specialised network support solution for you.

The VNS service offering includes:

• Just-in-time access to networking specialists and consultants who are manufacturer authorised and certified
• Strong technical leadership to supplement your staff
• Accelerated exploitation of new technology in your network
• Full support for your multi-protocol and multi-vendor LAN/WAN network environments
• Emergency response and after-hours service are also available.

With our services you can:

• Reduce the risks associated with IT system upgrades and changes
• Reduce the risks of virus attacks on your system
• Improve network performance and availability to meet your business objectives

Technical support services are delivered through a skilled and committed team, our Microsoft Certified Network Engineers and trained professional commercial and technical staff.

We emphasize continuous employee training, education and certification to ensure that our staff can always support the most demanding technical challenges faced in different environments.

Our skills support service is backed by an extensive repair service infrastructure including general spare parts inventory and preferred partner support, giving you prompt and comprehensive maintenance on common network hardware and software.

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  QRC™ Quick Response Contract

Vision Network Solutions' QRC™ provides you with the specialised IT resources you may require for change and problem management. With this service you are guaranteed rapid response from trained and skilled technicians without having to employ and train extra personnel yourself.

Our networking and end-user professional support services are cost effective and fully scaleable. QRC™ can be customised to your specific needs - either complementary to, - or as an alternative to our regular support assistance by using customised add-ons.

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  Technology Audit

VNS offers a comprehensive methodology to enable you to be fully acquainted with your computer environment. This process is documented, and is indispensable in guaranteeing quality of service, efficient operations, and future growth and development.

Free light audit - evaluate your systems
A qualified VNS Technology Account Executive will gladly review your current set up and provide a free assessment of your network infrastructure. Simply contact us to set up an appointment.

In-depth technology audit
Our comprehensive Network Discovery Process (NDP) service includes four steps :

• Discussion
• Examination
• Conclusion
• Recommendation

  Disaster Recovery Testing

Disaster recovery testing is the best way to test how dependable and successful your backup and restore procedures are.

VNS will configure a parallel network environment to your existing network layout - data recovery can then be tested. Recovery of mission critical back-office servers i.e. MS Exchange and MS SQL Server are also tested.

The VNS Testing Framework includes the following deliverables:

• A testing procedure document, including a recovery methodology
• A gap audit document
• A recommendations document

  Partnering

Although partial outsourcing was once viewed as a way to cut costs, it is now recognised as a fundamental differentiator for business growth - given that it is based on specialisation, expertise and excellence. Partnering or partial outsourcing is fast becoming a powerful management tool for redefining and increasing the productivity of an organisation.

Some practical facts that draw attention to Vision Network Solutions as a worthy service solution provider and partner:

• High levels of training, know-how and professionalism
• Southern African experience
• Years of familiarity in the IT industry
• Sound financial and commercial base
• Continual investment in education
• Direct access to all the leading manufacturers

  Other Value Added Servives

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